at hollywood guitars, we want our customers to be satisfied. if you are not completely satisfied with your purchase, simply return it to us within 14 days of the invoice date for exchange, or within 7 days for a refund. hollywood guitars has a no refunds policy on shipping costs.
call us on 1-800-700-4542 for a return authorization number. return authorization numbers are good for 7 days. pack the item in a double box, including its original packaging (including all inserts, manuals and accessories) and send it back to us. products in "as new" condition will receive an exchange or refund for the value of the open merchandise.
we will gladly pay the return shipping charges on defective items.
all approved returns must be in new condition with all original boxes, accessories, and packaging they will be subject to a minimum 15% but up to 25% restocking fee depending on item condition once it comes back. products that has been used or damaged, or any product that looks used and cannot be resold as new, will automatically be charged a minimum 15% restocking fee.**note: returns without authorization are subjet to 20% restocking fee and shipping charges both ways.
special order items are specifically ordered for you cannot be returned for credit or exchanged. if your package arrives damaged or defective, please inform our customer service department within 48hrs. of receipt of your order.
if you receive an item or items that have been damaged during shipping, you must contact hollywood guitars within 24 hours on 1-800-700-4542. if you receive an item that is defective and you wish to return to it, you must contact hollywood guitars within 24 hours of receipt, additional insurance can be provide at extra charge it must be requested at the time of the order is placed.
when you place an order with hollywood guitars, we will estimate shipping and delivery dates for you, based on the availability of items ordered and the shipping options you choose. shipping costs will depend upon the method you choose. shipping rates for many items we sell are weight-based. the weight most items can be found on its description page. to reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. we currently offer the following methods of shipment: